As a trusted name in Dubai for a wide range of security products, including CCTV cameras, biometric devices, contactless cards, time attendance systems, and fingerprint identification systems, ARIZON Infosys understands the vital role of customer service in ensuring success. That’s why we’ve invested significantly in providing top-notch technical support, including three levels of Annual Maintenance Contracts (AMCs).
Money-Back Guarantee
We stand behind the quality of our services with an unconditional, no-questions-asked money-back guarantee on all our Service Packs and annual maintenance contracts. If you’re unsatisfied for any reason, we’ll refund the unused portion of your agreement.
ARIZON Infosys Support Packs
Our Support Packs are value-added Annual Maintenance support programs designed to offer comprehensive support and maintenance services for all our products at highly affordable rates. Whether you’re in Dubai, Sharjah, or any other part of the Middle East, our tech support teams are here to assist you with installation and maintenance, both on-site and off-site. Here’s why you should trust us for Maintenance and Technical Support:
- Total Understanding: We understand your requirements concerning scalability and modularity.
- Industry-Certified Professionals: Our team comprises industry-certified professionals with years of hands-on experience in installing and maintaining our products.
- Ongoing Training: Our service engineers receive continuous training from manufacturers to stay updated with the latest product developments.
- Round-the-Clock Support: We offer round-the-clock maintenance and support for both normal and critical installations upon request.
- Priority Service: Your service requests are processed with top priority to ensure uninterrupted performance of your security products.
Support Pack Options
Choose from three Support Pack options:
- Support Pack Silver: Affordable annual maintenance program covering installation, routine maintenance, and software upgrades.
- Support Pack Gold: Provides 24/7 maintenance for both normal and critical installations, with same-day service in most situations.
- Support Pack Per-call: Pay-as-you-go service ideal for companies with in-house technical teams, offering same-day service.
Additional Services
- Service Pack Reseller: Resell our Service Packs to address your customers’ maintenance needs and benefit from a recurring revenue model.
- Extended Warranty Services: Learn about manufacturer-sponsored extended warranty programs for covered products.
- Training Services: Avail technical training programs tailored for your team, either onsite or at our corporate offices.
Contact ARIZON Infosys today for unparalleled technical support solutions in Dubai and beyond!